Everything You Need
to Start Fast & Secure Shipping

Enjoy a wide range of reliable & efficient shipping options & locations.
Professional Customer Service.

CLICK HERE TO CHECK OUT OUR MOST SHOPPED WEBSITES

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Kindly note that we will be charging $10 processing fee per order for 'Buying & Shipping in' requests starting 15th Jan 2022.

HOW IT WORKS

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Fill in the form details
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We will share with you the quotation on email
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Make full payment - We only accept Mpesa payment at the moment
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Kick back and relax. We will place the order and ship the items for you.
Delivery 1 (1)
We will contact you for home delivery once your products arrive.

Kindly note that we will be charging $10 processing fee per order for 'Buying & Shipping in' requests starting 15th Jan 2022.

  • CUSTOMER DETAILS

  • PRODUCT DETAILS

  • Product LinkQuantityPriceCurrency (USD, GBP or EUR) 
    Click on the + button at the end to add a new row for additional products.
  • NOTE: KOOLSTUFF WILL NOT BE LIABLE FOR ANY UNSENT ITEMS BY UNKNOWN / UNSCRUPULOUS VENDORS. WE WILL HOWEVER DO OUR BEST TO ENSURE THAT YOU GET A REPLACEMENT / REFUND IN CASE THIS HAPPENS. (THIS MUGHT NOT BE POSSIBLE IN SOME CASES). KINDLY VET YOUR VENDORS ACCORDINGLY. IT'S BEST TO STICK WITH KNOWN VENDORS. E.g. Amazon, Walmart, Sephora, Deciem e.t.c.
  • This field is for validation purposes and should be left unchanged.

HOW IT WORKS

fill in the form - transparent (1)
Fill in the form details
fill in the form - transparent (1)
We will share with you the quotation on email
fill in the form - transparent (1)
Make full payment - We only accept Mpesa payment at the moment
fill in the form - transparent (1)
Kick back and relax. We will place the order and ship the items for you.
Delivery 1 (1)
We will contact you for home delivery once your products arrive.

Kindly note that you will be charged higher of volumetric weight & actual weight for shipping. Check for volume weight calculation on the Product Info page.

If you are ordering directly from Apple.com, DO NOT select same day delivery. We will not be liable for undelivered orders especially those delivered by Uber Eats / Postmates.

HOW IT WORKS

INFORMATION ICON (1)
Get the shipping details for the country from which you want to ship items from
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Make an online purchase / ship the items to the address manually.
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Return back and fill in the form details after you send us your goods
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Kick back and relax. We will consolidate and ship the items for you.
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You will be contacted on arrival of the shipment. Make full payment - We only accept Mpesa payment at the moment
Delivery 1 (1)
We will delivery the items to you.

HOW IT WORKS

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Fill in the form details.
Online purchase (1)
You can drop off the items at our offices for dispatch
Delivery 1 (1)
Or we can pick up the items that are to be shipped.
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You will be notified on the weight of items to be shipped. Make full payment - We only accept Mpesa payment at the moment
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Kick back and relax. We will consolidate and ship out the items for you.

FAQS

Buying & Shipping In + Shipping In Only

We buy the goods for you and ship them into the country. Or you can send the items to any of our addresses and we will ship them in for you.

Are there any other hidden costs?

We do not have extra cots except as below;

  • You will be charged delivery from our office to your preferred delivery location once goods arrive in Nairobi. This cost will vary based on Nature of goods, quantity and weight and distance of location.
  • High value items (phones, laptops, cameras e.t.c – Small items of high value) will be charged differently. Kindly refer here for those costs >>> Click here

How long will it take to get my package?

Local delivery – This depends on the vendor from which the products are being purchased.

Shipping duration for the various locations are as follows;

USA – 8 to 18 days from shipping day. Shipments leave weekly on Tuesdays.

UK – 5 to 15 days from shipping day. Shipments leave weekly on Fridays.

China – 10 to 17 days from shipping day. Shipments leave weekly on Tuesdays.

Dubai – 3 to 7 days from shipping day. Shipments leave weekly on Sundays & Thursdays.

Do you repackage?

Yes. Items will be packaged in suitably sized packages in cases where this is possible / required.

Do I have to pay the amount of the product and shipping in full?

Yes. This is our internal policy for ‘Buying & shipping in only’ & ‘Shipping out’ services.

For the ‘Shipping only’ service, payment is done once goods arrive in Nairobi.

Will I be charged volumetric or actual weight?

You will be charged higher of the two for Air freight from USA, UK & China.

DUBAI ROUTE IS ONLY CHARGED ON ACTUAL WEIGHT.

What if my goods get lost or are damaged during transit?

We will refund / replace for you any lost / damaged goods.

Kindly inspect and review your items immediately they are delivered to you before the rider leaves. We will not accept liability of any damages / losses once our rider leaves.

We also won’t be liable for any losses due to wrong addressing.

Do you ship perfumes?

We can ship perfumes using only our Dubai route. Kindly check the details using this link >>> Click here

THIS IS NOT POSSIBLE ON ANY OTHER ROUTE.

Shipping Out

We ship the goods for you from Nairobi to the country of your choice.

How long will it take for my package to arrive at the desired destination?

Shipping duration for the various locations are as follows;

USA, UK, Canada & EU  – 4 to 14 days from shipping day. Shipments leave Nairobi on Mondays, Wednesdays & Fridays.

Australia, New Zealand, Brazil, Argentina, Chile & Mexico – 14 to 21 days from shipping day. Shipments leave Nairobi on Mondays, Wednesdays & Fridays.

China, Singapore, Japan & South Korea – 10 to 17 days from shipping day. Shipments leave Nairobi on Mondays, Wednesdays & Fridays.

South Africa, Nigeria, Ghana & Egypt – 4 to 14 days from shipping day. Shipments leave Nairobi on Mondays, Wednesdays & Fridays.

Do you ship perfumes?

Unfortunately not. Perfumes, nail polish and sprays are classified as dangerous goods. We can’t ship that class of goods at the moment.

Do you ship food or food items?

Unfortunately not. We can’t ship that class of goods at the moment.

What if my goods get lost or are damaged during transit?

We will refund / replace for you any lost / damaged goods.

Kindly inspect and review your items immediately they are delivered to you before the rider leaves. We will not accept liability of any damages / losses once our rider leaves.

We also won’t be liable for any losses due to wrong addressing.

Any unanswered questions? Contact Us