Do you ship internationally?

We currently deliver in Kenya and East African countries.

How long will it take to get my package?

This depends on your location in Kenya.

Nairobi orders will be delivered within 48hours and 72hours for other parts of Kenya.

What payment methods are accepted?

We are only working with Cash on Delivery at the moment for Nairobi orders.

Upcountry orders have to be paid for in advance through M-pesa.

However, we are working into integrating other payment methods very soon.

Is buying online safe?

We assure you that we offer quality products at the best prices. In case of any defect with the item, you are allowed to return the item within 3 days of delivery for a refund (This is subject upon further inspection of the returned item).

How do I place an order?

Browse the site.

Select an item.

Add to cart.

Head over to your cart page.

Proceed to Checkout.

Add your information.

Confirm that the information is correct.

Place the order.

Await your order.

The item I want is Out of stock!

Kindly click on the item that is Out of stock.

On the product page scroll down until you see the ‘Join waitlist’ button.

You will be notified through email once the item is back in stock.

NB: You can only use the ‘Join waitlist’ option if you have an account. Kindly Sign up! 😉

How can I cancel or change my order?

Kindly contact us on the following number in case of this; 0748824884

Do I need an account to place an order?

No. You can check out as guest.

However, we suggest you sign up and get an account so that you can easily earn and redeem points for every purchase. Also, so that you do not have to re-enter your billing/shipping information in future.

Can I order for an item that is not on the site to be shipped into Kenya?

Yes. This is possible.

Kindly visit our About Us page and make a request.

Note: We only ship from Amazon US and UK.

How do I track an order?

Kindly contact us on the following number for an update on the status of your order; 0748824884

How do I return an item?

Kindly contact us on the following number in case of this; 0748824884

Do items on the site have a warranty?

We do not offer warranties at the moment.

However, in case of any issues with purchases items, kindly contact us on the following number; 0748824884

Any unanswered questions? Contact Us